Team Leader - Customer Service
Posted on: February 9th 2017
Milton Keynes
£18000 - £22000
Commercial Staff

We are seeking an experienced customer adviser who is looking to progress their career in a contact centre environment. We are looking for a new passionate team leader to work at our clients site in Milton Keynes. 

The successful Team Manager will be responsible for leading, developing team members in order that they achieve individual, team and department objectives, service levels and delivers exceptional customer service. Drive continuous improvement and build people capability whilst building a safe working environment where team members feel empowered and engaged and where the customer is at the heart of everything we do.

• Manage day to day line and people activities to deliver service and quality standards
• Proactively keep abreast of operational performance, challenges and changes, taking ownership for and pro-actively driving your team’s contribution to the achievement of department targets.
• Drive continuous improvement; continuously seek to identify potential areas of improvement and play a proactive role in driving change across the department and engaging team members team that change.
• Work pro-actively with other departments to improve process efficiency, enhance communication channels and improve the customer experience

The position is full time Monday to Friday with hours between 08:00 and 18:00

Please call the recruitment team today to discuss this opportunity  

 

("call centre" OR "contact centre" OR "sales" OR "customer service" OR "telemarketer" OR "telesales" OR "insurance" OR "customer experience" OR "call center" OR "helpdesk" OR "customer care") AND ("agent" OR "executive" OR "manager" OR "representative" OR "consultant" OR "sales") AND ("team leader" OR "manager" OR "mgr" OR "director" OR "mngr" OR "managing" OR "management" OR "head" OR "lead" OR "leader" OR "tl" OR "production supervisor" OR "shift leader" OR "team lead" OR "supervisor" OR "senior manager" OR "consultant" OR "executive" OR "leadership" OR "project manager" OR "team coordinator" OR "assistant manager" OR "senior" OR "team manager")